Well I had to go, so I signed. MISTAKE!
Worst experience of my life. They are thieves, I was quote 1 price then they charged my twice for the same service. 1 service was suppose to be covered by the warranty but because the manufacture did not want to do business with them because of the unethical business practices Risco forced me to pay it. Even though the manufacture told them to send them the bill. Very rude people with very unethical business practices. STAY AWAY FROMT THIS PLACE UNLESS YOU WANT TO GIVE YOUR MONEY AWAY..
I brought my soft ice cream truck to have a leaky roof repaired in July. A month later I picked the truck up and paid $2,400 for the roof repair. When I left their parking lot, the roof leaked on my head so I returned it to them. Long story short, I picked the truck up after they said it was repaired and the roof was still leaking so I returned it for a third time. This time they tried to charge me over $300 to repair the roof which I refused to pay because they should have fixed it the first time around. After much negotiating they agreed to drop the labor fee and I agreed to pay the $100 in supply costs. I picked up the truck this past Saturday, pulled out of their driveway and the roof leaked on my head again. I went back to Risco once again, only this time Mark said there was nothing more they could do and he no longer wanted me as a customer. I am outraged that I paid more than $2,500 to repair the roof leaks and am no better off than I was before I went there. They are a total rip off and I plan on pursuing all means necessary to obtain a refund.
NOTE: They used to be located in Atlantic Highlands. It's the same bad service at a new location.
I was charged for work they didn't do. I was charged for work that failed. I was charged for estimates. Some of their repairs damaged other items in the RV. They lost parts to the RV. They were unable to install windshield wipers. I had to do it hen I got on the road. I was charged for work that was faked and have since been done correctly in Texas. I was misled as to the hourly rate. Nice.
DO NOT SIGN OFF THEIR PAPERWORK! There's more fine print than you realize.
Fantastic place! The owner is outstanding. Sandy is always cheerful and ready to help. Really knows how to get things done. Great customer-service. Very professional. Highly recommend for al of your RV needs.
Great service! Friendly staff, great communication and attention to detail. Very thorough as they pointed out current and potential issues that I was not even aware of. Family owned and operated which I really like a lot. Highly recommended!
Simply the worst place you could bring your RV. They are not qualified to work on many engines and transmissions (certainly not Cummins or Allison). So forget about having them fix minor engine, transmission, steering, brakes, chaises, alignment, etc. issues. Simple maintenance on these complex rigs maybe within their ability. I wouldn't take anything to these people. Find a truck dealer to handle the drive train. For things inside your rig's cabin, you'd be better off driving it to a camp ground with a visiting repair person.
When they inspect things, they always find something wrong, even if they have to break your RV to find it. This last visit, they extended a tear on some heat shielding during the inspection. One time they tried to charge me to repair a hatch that they left open on a prior repair. Another time they lost a part of a cabinet they needed to open to make a repair. Another time they lied to me about a tire replacement stating that the model tire I needed was no longer made. It was in fact the most common Goodyear truck tire. After these initial issues, I only took my rig there if it was something easy to fix in the rig cabin. Unfortunately they were the closest to my old home.
I complained to Risco and the credit card company. Despite the fact that they lied to me and coerced me to sign off, that was the weapon they used to make me pay. They offered to repair the issues if I bring the rig back. I'm 1500 miles away and it would cost over $1000 in fuel and 4 days to go back and have more of their their shoddy workmanship fail again.
This last visit I needed a pipe fixed. I say needed because it was the main drain on the sink and I was going to be driving for a few days to a week. Not complex. I asked for a few estimates and asked them to inspect for any problems since I was moving from NJ to Texas. Anyway, after weeks, they finished. I was running out of time. So I went to pick it up. They wouldn't release my RV to me without me signing off.
Risco is a US Car Repair based in Farmingdale, New Jersey. Risco is located at 137 Allaire Rd, Farmingdale, NJ 07727, USA.
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